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Terms & Conditions

WWW.RAKASHOP.CO.ZA – T&C

You must be of legal drinking age to use this website

ENJOY RESPONSIBLY – Not for sale to persons under the age of 18.

Alcohol reduces driving ability – do not drink and drive

Drinking during pregnancy can be harmful to your unborn baby

Prices and availability are subject to change without prior notice

DELIVERY DETAILS – ONLY IN SOUTH AFRICA.

R60 DELIVERY FEE PER CASE if less than 12 bottles are ordered.

Minimum order 6 bottles.

Delivery is door-to-door countrywide in South Africa FREE DELIVERY IS APPLICABLE FOR ORDERS OF 12 BOTTLES OR MORE in South Africa only. Otherwise charges vary according to the area you are in.

Average charge is R60 per 6 bottle box delivered to bigger sentra, but may be more to far-off and ‘out the way’ areas. It is the customer’s responsibility to ensure that the delivery address is entered correctly. Raka Wine CC will not be liable for loss, damage or expense caused by input errors.

Please note that during public holidays, long weekends and Christmas holiday season times, delays may be experienced due to increased freight volumes.

Subject to availability and receipt of payment, requests will be processed forthwith and delivered promptly.

Delivery time depends on the destination but we aim to deliver within 5– 7 working days. Raka Wine CC will not be liable for loss occasioned by delay in delivery arising out of any cause whatsoever.

Delivery issues and problems: shop@rakawine.co.za – Please use your order number/invoice number as reference.

REPLACEMENTS

a.)In the unlikely event that there is a broken bottle in your wine case, please inform us within two working days so that we can make a prompt claim against the delivery company and correct the problem, or credit your account.

b.)Please report broken delivery bottles with a photo to shop@rakawine.co.za 

c.) Please quote your order number in all correspondence.

d.) By ordering you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

e.) We reserve the right to substitute product if stock runs out, to the same or higher value of the order.

RESPONSIBILITY

RAKA Wine CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

shop@rakawine.co.za

0283410676

DISCLAIMER

Neither RAKA Wine CC nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use, or inability to use, this website or the services or content provided from and through this website.

Furthermore, Raka Wine CC gives no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to shop@rakawine.co.za

GOVERNING LAW

This site is hosted, controlled and operated from the Republic of South Africa and therefore the South African law applies, and Raka Wine cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatever nature.

CHANGES TO AGREEMENT

Raka Wine cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COLLECTING YOUR PERSONAL INFORMATION

When you visit the website, we may occasionally ask you to provide us with some personal information. This may include your name, mailing address, e-mail address, contact details and payment details.

Other information may also be collected with your permission from time to time including preferences, likes and dislikes. Information that we collect from you may be used amongst other to:

a.) Provide the products and services you have requested

b.) Contact you when we experience difficulty in fulfilling your request
c.) Communicate to you new products and services, promotions or offers

d.) Better understand our customer base and improve our products and services.

SECURITY OF YOUR PERSONAL INFORMATION

We endeavour to take all reasonable steps to prevent unauthorised access to your personal information. However, security of communications over the internet cannot be guaranteed and you do so at your own risk. Raka Wine CC will not be held responsible for events arising from unauthorised access to personal information. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act2 of 2000 (PAIA) which may be downloaded from: http;//www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

RETURNS

The cost to return good shall be for the account of the purchaser. Only closed sealed undamaged products in original packaging will be accepted. A 10% handling fee may apply. Acceptance of returned goods for refund will be in the sole discretion of Raka Wine CC.

Refunds will reflect in your bank account after reasonable time.

RAKA Wine CC contact information:

T 028 3410 676

Email: Shop@rakawine.co.za

Monday – Friday 9 – 5

Closed, Sunday, Good Friday, Christmas day